Office Policies
Thank you for trusting us with your care. We would like to take this opportunity to review our office policies.
Appointment Times:
We understand that your time is valuable. We strive to see all clients at their appointed times. Delays are unpredictable, but occasionally occur. We ask for your patience.
Reception:
We do not use a receptionist. Each clinician is responsible for managing her schedule. You
may leave a voicemail at any time which will be returned as soon as possible. We use a
secure online scheduling and billing program that allows clients to set, cancel, and
reschedule their own appointments, as well as to make payments. If you would like access
to this, you will be given a username and password.
Insurance And Payment Policies:
We will ask for a copy of your insurance card in advance of your initial appointment and any
time you have a change of insurance.
We are happy to file your insurance. Our policy is to file a claim once. If we do not receive
payment from them within 60 days, the bill will become your responsibility. As a courtesy,
we will file a secondary insurance after your primary insurance has paid. If we do not
receive payment from the secondary insurance within 60 days, the bill becomes due
immediately and payable by you. You may contact the insurance company to resolve any
problems.
If you have a co-payment for office visits, we ask that you make that payment prior to or on the date of the service.
Late Arrivals and Missed Appointments:
Late arrival of 20 minutes or more will most likely result in the need to reschedule. If you
cannot make your scheduled appointment, we ask that you notify the office at least 24
hours in advance. This allows us to re-schedule other clients if needed. A missed
appointment fee of half of the session fee may be billed to you if you do not keep your
appointment or if a late cancellation is made. If you miss three appointments within one
year without notification, services may be discontinued.
Requests for the completion of paperwork may take several days depending on the
complexity and number of requests at that time. Please plan accordingly.
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